Built for mobile, AC, TV, appliance and electronics service centres handling high-volume field operations and collections.
Pan-India Service Operations
Real-Time Call Tracking
Cash & UPI Reconciliation
Engineer Productivity Analytics
Meet eTCR
An AI-driven service operations platform purpose-built for high-volume pan-India service networks. From the moment a service call is logged to the moment its collection is reconciled, eTCR replaces spreadsheets, WhatsApp groups and disconnected branch reporting with one unified operational backbone.
- •Pan-India operations in one view — every branch, every engineer, every call, every collection.
- •Mobile-first field execution — engineers close calls with geo-tagging, digital proof and customer acknowledgement.
- •Automated cash + UPI reconciliation — match every collection to every call, surface every mismatch.
- •Engineer productivity, measured — calls, TAT, collections, regional performance, all live.
Service operations become chaotic when visibility is missing
“Traditional service operations cannot scale efficiently on spreadsheets, WhatsApp updates and disconnected systems.”
Manual Call Tracking
Service calls live in spreadsheets, WhatsApp groups and engineer phone logs — never in one place.
Delayed Engineer Updates
Field engineers update status hours after closure. Operations chases for visibility every shift.
No Real-Time Closure View
Branch and national heads have no live picture of which calls closed today, where, by whom.
Cash Collection Blind Spots
Engineers collect cash, hand it over later, and the trail relies on memory and slips.
UPI Reconciliation Complexity
UPI transactions land in personal apps or branch accounts — matching them back to service calls is a manual nightmare.
Revenue Leakage Risk
Collections happen, calls close — but the two never tie up. Quiet leakage compounds across thousands of calls.
Scattered Branch Reporting
Every branch sends its own format, on its own cadence. Consolidation eats days of finance team capacity.
Weak Engineer Accountability
Productivity, SLA performance and collection efficiency by engineer — invisible until the customer complains.
Delayed MIS & Reporting
Operational dashboards arrive when the month is over. Decisions are always retrospective.
No Centralised Monitoring
Pan-India operations run as ten disconnected regional ops, not one unified network.
Everything your service network needs — in one platform
Six capabilities that replace the spreadsheets, the WhatsApp updates and the disconnected branch systems.
Service Call Upload & Management
Bulk-upload service calls, allocate to branches and engineers, route by priority and SLA — all from one operational dashboard.
- ✓Bulk service call uploads
- ✓Branch-wise call allocation
- ✓Engineer assignment workflows
- ✓Priority and SLA routing
- ✓Real-time call monitoring
Engineer-Based Call Closure
Field engineers close calls from mobile with geo-tagging, digital proof and customer acknowledgement — instant operational visibility.
- ✓Mobile closure updates
- ✓Live status tracking
- ✓Geo-tagged completion
- ✓Digital proof uploads
- ✓Customer acknowledgement
Cash & UPI Collection Tracking
Every collection — cash or UPI — captured against the service call, the engineer and the branch. Full audit trail from first rupee to settlement.
- ✓Call-wise payment tracking
- ✓Cash recording
- ✓UPI transaction monitoring
- ✓Engineer-wise collections
- ✓Full audit trail
Engineer Productivity Dashboard
Live view of calls completed, turnaround time, collection efficiency and regional performance — by engineer, by team, by zone.
- ✓Calls per engineer
- ✓Daily productivity
- ✓TAT analytics
- ✓Collection efficiency
- ✓Regional comparison
Intelligent Call Tracker
Open vs closed, SLA breach alerts, zone-wise tracking and automatic escalation when calls go stale. Operations sees the truth, live.
- ✓Open vs closed visibility
- ✓Pending call alerts
- ✓SLA breach monitoring
- ✓Escalation workflows
- ✓Zone-wise tracking
Simplifying end-to-end service operations
Service Calls Uploaded
Bulk upload or system integration. Calls land in eTCR with priority and SLA pre-tagged.
Engineer Assignment
Routed automatically by zone, skill and load — or assigned manually by the branch supervisor.
Field Service Execution
Engineer attends, executes, captures status and customer feedback from the mobile app.
Digital Call Closure
Closure logged with geo-tag, proof images, customer ack — visible to the entire operations chain.
Payment Collection
Cash or UPI captured against the call. Engineer-wise collection ledger updates in real time.
Automated Reconciliation
Collections matched to calls. Mismatches flagged. Pending settlements queued for action.
Productivity & MIS
National, branch, engineer dashboards refresh live. Decisions happen on today's data.
Complete operational visibility
Eight live dashboards covering every level of your service network — from a single engineer to the full pan-India view.
National Operations Dashboard
Branch-Wise Call Tracker
Engineer Productivity Dashboard
Collection Reconciliation Reports
Cash vs UPI Analytics
SLA Monitoring Dashboard
Pending Closure Reports
Operational MIS & Insights
Built specifically for high-volume service networks
Real operational impact
Faster Call Closures
Mobile-first workflow cuts hours from every service call.
Engineer Accountability
Every call, every collection, every minute — measurable per engineer.
Zero Collection Leakage
Automated reconciliation closes the gap between calls and cash.
Reconciliation Accuracy
Algorithmic matching replaces manual verification at scale.
Real-Time Visibility
Operations sees the truth as it happens — not three days later.
Faster Branch Reporting
Pan-India consolidation is automatic, not a Monday-morning fire drill.
Stronger Financial Controls
Cash and UPI flows are auditable end-to-end, by design.
Better Decision-Making
Productivity, leakage and SLA data — live, drillable, actionable.
Trusted by service operations teams
“eTCR helped us centralise service operations across multiple cities while improving collection visibility significantly.”
National Service Operations Head
Multi-City Service Network
“The reconciliation engine reduced manual verification efforts drastically and improved operational transparency.”
Finance & Collections Manager
Pan-India Service Group
“Engineer productivity tracking and real-time closures have transformed how our branch operations actually run.”
Regional Operations Manager
Appliances Service Chain